What is an Outsourced Team?
The Outsourced Team model is a results-oriented model removing operational responsibilities from the Customer. In this approach, we are solely responsible for managing operational resources, for delivering the product or service as per the customer specifications. The Service Level Agreements (SLAs) defined in the service contract also need to be followed. The Outsourced Team is a “Hands Off” approach for the Customer. Processes and deliverables are defined, SLAs are agreed upon, then we have flexibility to arrange our project team adequately. A project or account manager typically interacts with the Customer to take input and give status of the deliverables.