A sales support team is focused on helping sales teams to close deals and to retain customers. Sales support associates perform a variety of admin tasks such as tracking sales leads, managing customer accounts, processing sales orders and answering inbound calls and other administrative tasks to ensure that the sales team is running smoothly.
A sales support associate should have strong data entry skills (excellent typing speed) with minimal to zero errors. A degree in business and familiarity with the industry or product brand can come in handy in this position.
Sales Support Roles
1. Lead generation
2. Customer account maintenance and monitoring
4. Customer communication