Technical support is a service provided to customers of technology products such as software, mobile phones, printers, and other electronic products. It aims to resolve a technical issue or problem in the fastest, most cost-effective way.
For some organizations, a technical support personnel is a dedicated specialist providing assistance and maintenance to all computer systems and hardware. Responsibilities may include installing, configuring, updating hardware and software, or fixing equipment related issues.
1. Excellent problem-solving and analytical skills
2. Outstanding knowledge of computer hardware and systems
3. Able to listen to symptoms, try to reproduce the issue and quickly provide a solution