After-sales customer support often make or break your business. Social media provides customers with a global platform to air their feedback on a product or a service delivered. It is important to have a dynamic and customer-focused support team. An effective customer support should be able to regain customer satisfaction towards the brand despite a negative product experience. Customer support’s main function is to address customer questions or concerns related to a product or service.
Customer support associates should have strong data entry skills with excellent typing speed ( minimal to zero errors), particularly when using chat software. Strong communication skills are also needed for this task as well as the ability to empathize with customers.