Customer Service Outsourcing

Outsource Top Customer Service Representatives

Unlock access to the top 5% of customer service representatives from leading outsourcing destinations with iScale Solutions. Our custom-tailored services ensure you’re matched with elite talent suited precisely for your project’s success.

Outsource Your Customer Service Team with iScale Solutions

Definition

What is Customer Service Outsourcing?

Customer Service Outsourcing involves partnering with external service providers to handle various aspects of customer support and assistance on behalf of a company. Instead of managing customer service functions in-house, organizations delegate tasks such as answering inquiries, resolving issues, and providing assistance to third-party service providers.

This outsourcing model allows companies to leverage the expertise, resources, and scalability of specialized customer service providers to meet the needs and demands of their customers effectively.

Benefits of Outsourcing Customer Service Support

Unlock the Top 5% Talent

Access the crème de la crème— the top 5% of talent we’ve rigorously vetted for their superior technical, logical, and interpersonal skills, saving you from the screening grind.

Seamless Team Integration

Our comprehensive outsourcing solutions not only provide exceptional support but also offer significant cost savings, with potential reductions of up to 70% compared to the expenses associated with maintaining an in-house team.

Up to 70% Savings

Work with outsourced customer service specialists who adapt to your time zone, ensuring smooth communication and understanding of your project goals.

Quick Team Formation

Skip the long hiring process. We swiftly assemble and onboard an expert team tailored to your project, cutting down on setup time.

Speedy Delivery

Leverage time zone differences with our global team approach for faster delivery cycles and a quicker route to market, giving you a competitive advantage.

Don't Just Outsource—Outshine with Our Top Talent!

With us, you’re not just filling roles; you’re strategically enhancing your team with some of the brightest stars in the industry. The future is waiting—let’s build it together.

Our Tailored Solutions

Select Your Outsourcing Approach

Staff
Augmentation

IT Service
Outsourcing

iScale employment contract
Recruitment
Administrative Management
Payslips Management
Performance Management
Delivery Management
Backup

Business Process Outsourcing (BPO)

iScale employment contract
Recruitment
Administrative Management
Payslips Management
Performance Management
Delivery Management
Backup

Employer of Record (EOR)

How it works

Finding Your Outsourced Customer Service Team

Whether you’re looking to outsource specific tasks or entire processes, we’re here to support you every step of the way. Let us handle the details so you can focus on what matters most – growing your business.

Initial Meeting

Let’s get together—tell us your requirements, and we’ll explain our capabilities and how the process works.

Job Description Submission

Send us a detailed job description and meet with our Talent Acquisition (TA) team for a comprehensive evaluation of your needs.

Candidate Search

We’ll sift through our candidate databases to find the best-suited individuals for your project and company, then send you 2 to 3 resumes for review.

Candidate Selection and Interviews

Choose the candidate you prefer based on their resume and conduct interviews as you would internally. We’re here to assist during the interview process at your convenience.

Making Your Choice

When you find a candidate you’re particularly impressed with, we’ll discuss the terms of the contract, including gross salary, benefits, work location (remote or onsite), and IT equipment requirements.

Job Offer and Onboarding

We’ll extend a job offer to the employee and send you a service agreement. Our team will manage the employee’s onboarding process to ensure everything is in place for their first day. We’re flexible and will adapt to your onboarding needs and requirements.

Ongoing Management

You’ll oversee your team member’s operational duties, while we handle the rest, including HR and payroll.

Note: The entire process typically takes approximately 30 days from our first meeting, although this timeline can vary depending on client and candidate responsiveness.

Top talent in top locations

Outsource Top Customer Service from the Best Outsourcing Locations

Outsource to the Philippines

Tap into the Philippines for efficient and skilled outsourcing solutions. With a strong BPO industry and English proficiency, it’s a cost-effective choice for quality services.

Outsource to
Vietnam

Explore Vietnam’s outsourcing advantages. Enjoy competitive costs and a dynamic workforce for improved productivity and growth.

Outsource to Madagascar

Unlock Madagascar’s potential for unique outsourcing advantages. With a budding industry and multilingual workforce, it offers diverse solutions for global businesses.

Common Questions About Customer Service Outsourcing

FAQs

What level of control will I have over outsourced customer service operations?

While outsourcing customer service, you retain control over strategic decisions and overall direction, while the outsourcing provider manages day-to-day operations according to agreed-upon service level agreements (SLAs) and performance metrics.

What happens if there is a service outage or critical issue with outsourced customer service?

We have defined processes in place to handle service outages or critical issues, including defined response and resolution times, escalation procedures, and communication protocols to ensure prompt and effective resolution.